Insurer Considerations For Post-Pandemic Virtual Mediation

Jennifer Gibbs, Zelle LLP, looks at how virtual mediation, which surged in popularity during the pandemic, offers insurers significant benefits such as reduced costs, greater client participation, and faster resolution of disputes, particularly in large-scale or court-mandated cases. However, it also presents challenges—including confidentiality risks, jurisdictional complexities, and reduced engagement—that insurers must carefully consider when determining whether to continue using virtual platforms in a post-pandemic environment.

https://www.jdsupra.com/legalnews/insurer-considerations-for-post-4896057/