Getting an elephant and a mouse to dance together

Andrew Hildebrand of IPOS Mediation looks at why mediating disputes between large organisations and individuals or small businesses—likened to getting an elephant and a mouse to dance—requires special skills to bridge vast differences in power, perspective, and priorities. A successful mediator must earn the trust of both parties, understand their unique concerns, and facilitate communication that fosters empathy and resolution despite the imbalance.

https://mediate.co.uk/blog/mediating-disputes-between-smes-and-large-organisations/