High-Tech Dispute Resolution
Beth Graham of Mediate.com looks at how Jean R. Sternlight and Jennifer K. Robbennolt in their forthcoming article High-Tech Dispute Resolution: Lessons from Psychology for a Post-Covid-19 Era, explore how the pandemic accelerated the use of technology in dispute resolution and how psychological science can guide the effective use of different communication media. They argue that while no single method fits all situations, understanding media characteristics and human behavior can help legal actors make better decisions about when and how to use technology to resolve disputes.